FAQ

How do I rent from Camera Ambassador?

Browse our full inventory at www.cameraambassador.com. Once you’ve picked the gear that’s right for you, give us a call at (773) 791-6522 or e-mail us at rentals@cameraambassador.com to complete your reservation.


How long is a one-day rental?

Gear can be picked up the previous day to your rental date after 5PM. Gear is then returned before 11AM the following day of your rental date.


Do I inspect the gear before it is checked out?

Yes! Every order comes with a detailed Inventory form. Before the gear leaves Camera Ambassador, all gear must be inspected and initialed on the inventory form. By initialing you are confirming that you have inspected all of the equipment and it has been examined and tested and is in good working order.


When is payment due?

100% of your order total is due at pick up. Although, we do require a credit card to be placed on file at time of rental reservation confirmation. 


Can I get my order shipped to me?

Yes of course! At Camera Ambassador, we would be thrilled to ship your order. You must provide full and complete payment for all costs to ship the equipment overnight with full insurance.


How do I inspect my gear if it’s shipped?

You will have 1 hour from the time of delivery to inspect your equipment and fax or email Camera Ambassador an initialed, dated, and signed Inspection of Inventory form.


Do I have to get insurance on everything?

No Camera Ambassador offers 4 convenient options. You may obtain a Certificate of Insurance for the full replacement of all equipment rented from Camera Ambassador, place a credit card deposit for the entire rental order replacement price, purchase Camera Ambassador's 'Protection Policy', or rent a Camera Ambassador “Crew Option.” See "Insurance Options" for more information!


Does Camera Ambassador guarantee their products to work?

Short answer- YES!

Long answer- Camera Ambassador does not offer any warranties. Equipment is rented AS-IS. However at Camera Ambassador we offer full technical support on all of our rentals. This means that while you have the gear you will have 24-hour access to technical assistance by the Camera Ambassador Technical Assistance Hotline: (773) 791-6522


Are there any promotions or discounts?

Yes! Check the homepage for our current deals. At Camera Ambassador we try our best to make all of our equipment accessible to everyone.


What happens if I’m late returning my gear?

Let us know as soon as possible! We realize that life comes up on set, and sometimes, unavoidable complications happen. As soon as you think you think you might be late with your gear, call us and give us an ETA. This will help us better serve the next client getting the gear, and provide options to keep any late fees down!


Does Camera Ambassador offer production services as well?

Yes! We offer full film production, postproduction facilities, a large selection of high-end digital cinema camera operators, sound and lighting technicians, and a great team with dozens of years in the industry.